Terms of Service

These terms govern your use of Big AutoGrid (the "Service"), a software service provided by Big Payrolls Solution Private Limited, a company incorporated in India (CIN U78100KA2025PTC205573) ("we", "us"). By creating an account or using the Service, you agree to these terms on behalf of your business ("you").

1. The Service

Big AutoGrid is web-based workshop management software, offered on a subscription basis per outlet. We may improve or change features from time to time; we will not materially reduce the core features you pay for during a paid period.

2. Accounts

You are responsible for the logins you create for your staff, for keeping passwords confidential, and for activity under your account. Tell us promptly if you suspect unauthorised access.

3. Fees and payment

The subscription fee is ₹10,000 per outlet per month plus applicable taxes, billed monthly in advance unless agreed otherwise in writing. Payments are processed by our payment partners. If a payment is not received by the due date, the outlet has 5 additional days; after that, access for that outlet is paused until payment is made. Pausing does not delete your data.

4. Your data

You own the data you enter into the Service, including your customers' details. You confirm you have the right to collect and use that data, and you are responsible for any messages you send to your customers through the Service. We process your data only to provide the Service, as described in our Privacy Policy.

5. Acceptable use

You must not misuse the Service: no unlawful activity, no attempts to access other customers' data, no sending of unsolicited or unlawful messages, and no interference with the Service's security or operation.

6. Availability and support

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may carry out maintenance, ideally outside business hours. We provide support by email and phone during business hours.

7. Cancellation and termination

You may cancel an outlet at any time, as set out in our Refund & Cancellation Policy. We may suspend or terminate access for non-payment or a serious breach of these terms. After termination, you may request an export of your data within 30 days.

8. Liability

To the extent permitted by law, our total liability for any claim relating to the Service is limited to the fees you paid for the affected outlet in the 3 months before the claim. We are not liable for indirect or consequential losses, such as lost profits.

9. Changes to these terms

We may update these terms. We will give notice of material changes before they take effect. Continuing to use the Service after that means you accept the updated terms.

10. Governing law

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have exclusive jurisdiction.