Refund & Cancellation Policy

This policy covers subscription payments made to Big Payrolls Solution Private Limited for Big AutoGrid.

Cancellation

You can cancel the subscription for any outlet at any time by contacting us or from your account. The outlet stays active until the end of the month you have already paid for, and you are not charged again after that.

Refunds

Subscription fees are charged monthly in advance and are not refunded for a partly used month. Refunds are made in these cases:

• You were charged twice for the same period, or charged after cancelling.
• The Service was unavailable for most of a paid month due to a fault on our side.

Approved refunds are paid to the original payment method within 7 working days of approval.

Missed payments

If a payment is missed, the outlet gets 5 extra days. After that, access for that outlet is paused until payment is made. Your data is kept and access resumes once payment is received.

Payments made to workshops

Payments that vehicle owners make to a workshop through the Service, such as for an annual maintenance plan, are made to that workshop. Refunds for those payments are handled by the workshop under its own policy.

How to request a refund

Write to us using the details on our Contact page with your company name, the outlet, and the payment reference.